Understand how a website is actually used and transform data about it into meaning and actions for better usability.
Collect data regarding how real users react, feel and behave while using an interface.
This method helps to understand users emotions and thoughts behind actions they can to with the product.
Get a live feedback of users working on tasks on the interface/product and understand eventual problems.
This method helps to understand tasks user can do with the interface and which problems might occur.
Discover strengths and weaknesses from in- and outside perspective of your product.
Write a potential story how user would use the interface/application.
Develop a blueprint for the product's digital interface.
Use this method to quickly prototype your design idea with paper and get feedback from users.
The heuristic interview helps to detect usability problems by testing a user interface with guidelines for common problems.